Frequently Asked Questions
Everything you need to know about our products and services.
How do I prepare for my first waxing appointment?
For the best results, we recommend letting your hair grow to at least one-fourth of an inch long (about the size of a grain of rice). Gently exfoliate the area 24-48 hours before your visit and avoid applying heavy lotions or oils on the day of your service.
What is the European Wax Center Comfort Wax?
Our exclusive Comfort Wax is a stripless hard wax sourced from Europe. It is designed to adhere only to the hair, not the skin, providing a more comfortable and effective hair removal experience compared to traditional soft waxes.
What is your return policy for skincare and body products?
We want you to love your glow. If you are not completely satisfied with a product purchased from our online store, you can return it within 30 days of purchase for a full refund, provided the item is in its original packaging and gently used.
How long do shipping deliveries typically take?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Can I use a Wax Pass purchased online at any location?
Yes, our Wax Passes are designed for your convenience. Most Wax Passes can be used at any participating European Wax Center location nationwide, allowing you to maintain your routine wherever you go.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. All European Wax Center proprietary products are cruelty-free and developed without animal testing.